Privacy Policy

Index of contents

• Information We Collect
• How We Use Your Information
• Data Security and Retention
• Your Rights and Contact

Welcome to 1win. This Privacy Policy outlines our unwavering commitment to protecting the privacy of our players in Bangladesh. 1win ("we," "us," or "our") is dedicated to safeguarding the personal information you provide us. This document explains how we collect, use, store, and protect your data when you use our services, including our website, mobile applications, and related products. By creating an account and using our services, you consent to the practices described in this policy.

Information We Collect

To provide a secure and efficient gaming experience, we collect several types of information:

• Personal Identification Data: During registration and verification, we collect your full name, date of birth, email address, phone number, and residential address. This is essential for account creation and age verification.
• Verification Documents (KYC): To comply with legal and regulatory "Know Your Customer" (KYC) and Anti-Money Laundering (AML) requirements, we may request copies of your government-issued ID (NID card, passport) and proof of address (e.g., a recent utility bill).
• Financial Information: We collect data related to your transactions, including deposit and withdrawal history. When you use services like bKash or Nagad, we process transaction IDs. For card payments, we store information in a secure, tokenized format, never retaining your full card details.
• Technical Data: We automatically log technical information such as your IP address, device type, operating system, browser version, and login times. This helps us optimize our platform, diagnose issues, and enhance security.
• Usage and Communication Data: We may keep records of your activity on our site, including games played and bets placed. We also store records of your communications with our customer support team via live chat or email to improve our service quality.

How We Use Your Information

Your data is used strictly for the following purposes:

• Service Provision: To create, manage, and maintain your account, process your bets, and handle your financial transactions.
• Legal Compliance: To fulfill our legal and regulatory duties, including age verification, fraud prevention, and responsible gaming checks.
• Security: To monitor for and prevent any fraudulent or malicious activity, ensuring the integrity of our platform and the safety of our players.
• Customer Support: To provide you with timely and effective assistance when you contact us.
• Service Improvement: To analyze user trends and improve our website, game offerings, and overall user experience.
• Marketing Communications: To inform you about bonuses, promotions, and new features you might be interested in. You have the right to opt out of these communications at any time.

Data Security and Retention

We implement advanced technical and organizational security measures, including SSL encryption, to protect your data from unauthorized access, loss, or alteration. Your information is stored on secure servers with restricted access. We retain your data for as long as your account is active and for a subsequent period as required by law.

Your Rights and Contact

You have the right to access, correct, or request the deletion of your personal data, subject to our legal obligations. For any privacy-related inquiries, please contact our support team. We reserve the right to update this policy and will notify you of any significant changes.