Responsible Gaming

Index of contents

• Playing Smart: A Partnership in Safety
• Tools Designed to Help You
• Are You Concerned?

Here at 1win, we see ourselves as more than just a provider of entertainment; we are your partner in it. Our greatest priority is ensuring that your experience with us remains what it was always meant to be: fun, exciting, and safe. We are passionately committed to upholding a culture of care, and that begins with our dedication to responsible gaming. For the vast majority of our players in Bangladesh, gaming is a pleasurable pastime. However, we recognize that for a small minority, it can cease to be fun. We are here to support you, provide you with the right tools, and ensure you always stay in control.

Playing Smart: A Partnership in Safety

We encourage you to think of gaming as a form of entertainment, budgeted like any other leisure activity, such as going to the cinema or dining out. The key to keeping it enjoyable is awareness and control. We ask you to partner with us in this by keeping these simple ideas in mind:

• Play for fun, not as a way to earn money.
• Only play with funds you can comfortably afford to lose.
• Never chase your losses; accept them as the cost of entertainment.
• Keep track of the time and money you spend.
• Ensure that gaming is balanced with other activities in your life.
• Avoid playing when you are feeling stressed, upset, or under the influence.

Tools Designed to Help You

We have built a suite of user-friendly tools directly into your account to help you manage your activity. We’re in this together, and these features are here for your benefit:

• Deposit Limits: Set a personal limit on how much you can deposit daily, weekly, or monthly. This is an excellent way to manage your budget proactively.
• Cool-Off Period: If you feel you need a short break, you can activate a "cool-off" period for 24 hours, 7 days, or another set time. During this period, you won't be able to deposit or play.
• Self-Exclusion: For those who need a longer, more serious break, self-exclusion is a vital tool. This allows you to block access to your account for a period ranging from six months to permanently.

Are You Concerned?

If you're ever worried about your gaming habits, ask yourself these questions honestly. Answering "yes" to several may indicate a need to take a step back:

• Do you spend more money and time on gaming than you intend to?
• Do you hide the extent of your gaming from family or friends?
• Has gaming negatively impacted your work, studies, or relationships?
• Do you borrow money to fund your gaming?
• Do you feel restless or irritable when you try to stop?

If you feel you need support, please reach out to our 24/7 customer service team. They are trained to listen without judgment and can help you activate any of our responsible gaming tools. For professional help, international organizations like Gambling Therapy and Gamblers Anonymous offer free and confidential support.

Your well-being is our top priority. Let’s work together to keep gaming fun.